JIBC Basic Security Training Practice Test 2025 – Complete Exam Prep

The deflecting technique reduces the empowerment of the subject as it involves diverting the conversation away from the individual's feelings or concerns, rather than validating or addressing them directly. When a security personnel uses this approach, they may inadvertently diminish the subject's sense of control and agency in the situation. By not engaging with the subject's expressions or needs, the deflecting technique creates a barrier to open dialogue, leading the subject to feel unheard or disregarded.

In contrast, the other approaches foster a supportive environment. Active listening allows the subject to feel valued and understood, while empathy building establishes a connection that acknowledges their feelings. Encouragement reinforces a person's confidence and promotes empowerment, leading them to take positive actions. Thus, while deflecting might seem to maintain control in a conversation, it ultimately undermines the subject's empowerment and sense of participation in the interaction.